How can we assure success if:
- the program’s needs are changing faster than we can analyze the impact of each change
- we don’t understand how actions we take within the program affect on-going operations outside the program both now, and after the program is completed
- we have to make decisions today to avoid risks we can’t even see yet?”
|These were the challenges faced by the program governance team responsible for transforming an international bank’s legacy global communications infrastructure to a unified communications-as-a-service solution provided by Cisco. There were 10,000 locations in 53 countries to transform in 3 years, from ATM terminals to major highrise office buildings. The program’s goal was to reduce the bank’s annual operating costs for communications services by hundreds of millions of dollars.
At the same time, the bank was re-structuring. Business units were being consolidated, non-core businesses were being divested so the transformation program was constantly chasing a moving target. Plans that depended on a particular facility being transformed by a particular date routinely fell apart as that facility was marked for divestiture and removed from the program. Or a given region would need to fast-track video-conferencing, requiring that it be transformed to the new communications infrastructure months or years ahead of the original plan. All this “in-flight change” required resources with very specific skills to be re-assigned; complex circuit provisioning processes had to be expedited on one day, then put on hiatus the next; carefully planned transitions from existing communications providers to the new services had to be abandoned. Existing project management tools were not equipped to handle the rate of change, nor the many non-project related factors that had to be considered to keep up with the rapidly evolving environment.
All this was taking a toll on the program.
Using Quantellia’s DEEPMTM solution, the program management team was able to address their challenges and turn the program around to eventually exceed its return on investment targets.
The key benefits delivered by DEEPMTM that led to their success were:
1) “Over the horizon” risk assessment and real-time situational awareness
When DEEPMTM was installed, the program governance team, working with Quantellia, developed the rules that DEEPMTM would run that defined the following:
These rules were continually run giving the management team a real-time validation and risk assessment dashboard for every task and sub-project they were tracking in DEEPMTM.
2) Automated program rules assurance
A second real-time dashboard was provided highlighting tasks or sub-projects that had failed a rules validation check, including conditions that indicated the actual program issue would occur in the future.
3) Integration of program decisions with business outcomes
DEEPMTM ran a forward model of likely operating expenses based on the current configuration of the project, assuring managers that their decisions did not undermine the primary goal of the program.
4) “What-if” change management simulator minimizes change-related risks
Optimization of outcomes while satisfying all program constraints
DEEPMTM can optimize program variables to achieve specified goals. This can be provided as a cloud service that continually runs alternative scenarios through the DEEPMTM rules base, and searches for those that optimize the chosen criteria.
“DEEPMTM helped transform the management and governance of this program by:
- assuring that project schedules satisfied all required constraints, both internally and across the program,
- controlling risks; successful completions rose from about half to over 90%,
- reducing the time taken to perform change impact analysis from weeks to seconds,
- making sure program decisions led to the desired goal of lowering operating costs.
The transformation program completed on time, and exceeded its target improvment in operating costs by 30%.